Privacy Policy
Last updated: 25 October 2024
This privacy policy describes how VAKODA ("we", "the website") collects, uses, and shares your personal data when you visit our website, use our services, or communicate with us.
We recommend that you read this policy carefully.
Changes to the privacy policy
We may update this policy as necessary, for example when introducing new procedures, changes in legislation, or for operational reasons. The latest version is always published on our website. The date of the most recent update is shown at the top.
What data do we collect and how is it used?
1. Data you provide yourself
We collect personal data that you provide to us, for example when placing an order, creating an account, or contacting customer service. This data may include:
- Contact details: name, address, email address, telephone number
- Order details: billing and delivery address, payment information
- Account information: username, password, security questions
- Customer support: information you provide when contacting us
If you choose not to provide certain data, some services may be unavailable.
2. Data we collect automatically
When you use our services, we automatically collect certain information about your usage, such as:
- Device information, browser, IP address, network details
- Usage data via cookies and similar technologies
3. Data from third parties
We may also receive information about you from third parties, such as:
- Technical and payment providers (for example Shopify and payment processors)
- Marketing and analytics partners
All third-party information is processed in accordance with this policy.
How do we use personal data?
We process your personal data in order to:
- Provide and deliver services: manage orders, payments, deliveries, returns, and customer accounts
- Communicate: send important information about your order, customer support, changes, and more
- Marketing: send offers and relevant information (based on legitimate interest under GDPR)
- Security and fraud prevention: detect and prevent unauthorised use or fraud
See also the section on Cookies below.
Cookies
We use cookies and similar technologies to improve your experience, analyse traffic, and customise advertising. Most browsers accept cookies automatically but you can change your settings if necessary. For more information about the cookies we use via Shopify, please visit: Shopify Cookie Policy
Please note that certain features on the website may stop working if you block cookies.
When do we share your data?
We may share your personal data with:
- Service providers: IT, payment processing, warehousing, distribution, customer support, analytics
- Business and marketing partners
- Our group companies or affiliates
- In the event of legal requirements or business events: such as merger, acquisition, or insolvency
We do not sell or share your personal data with third parties for marketing purposes without consent.
Links to third parties
Our website may contain links to external websites. We are not responsible for their privacy policies or content. Always read these before providing personal data on another platform.
Children's personal data
Our services are not intended for children and we do not knowingly collect personal data about children. If you are a parent or guardian and discover that your child has provided data to us, please contact us to have it deleted.
Security and storage
We take reasonable security measures but cannot guarantee complete security. Your data is stored for as long as required for the purpose, in accordance with law, or to fulfil contractual obligations.
Your rights
Depending on where you live, you have the right to:
- Request access to, correction of, or deletion of your personal data
- Object to certain processing or request restriction
- Withdraw consent (where processing is based on consent)
- Request data portability
- Unsubscribe from marketing communications via the link in emails
When making a request, we may need to verify your identity. We will respond within a reasonable time in accordance with applicable law.
Complaints
If you have complaints about our handling of your data, please contact us using the details below. You may also contact the Information Commissioner's Office (ICO) or the relevant supervisory authority in the EEA.
International data transfer
Your data may be transferred and processed outside your home country. When transferring outside the UK/EU/EEA, we apply recognised safeguard mechanisms in accordance with law.
Contact details
Do you have questions about this privacy policy or wish to exercise your rights?
Contact us at:
Email: support@vakoda.com
Data controller: VAKODA / GL ADVISORYVISOR CO., LIMITED
Address: LAT 1522, planta 15 (15/F), Lucky Centre, n.º 265-271, Wan Chai Road, Wan Chai, Hong Kong
We are the data controller for the processing of your personal data unless otherwise stated.