Terms of Use

These Terms of Use apply to your use of the Vakoda website and to any purchase made through our online store.

By placing an order with Vakoda, you agree to these Terms of Use. Please read them carefully before making a purchase.

1. Company Information

This website is operated by:

• Company name: GL ADVISORYVISOR CO., LIMITED
• Brand: Vakoda
• Registration number: 751312358
• Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG
• Customer service email: support@vakoda.com

Throughout these Terms, “Vakoda”, “we”, “us”, and “our” refer to GL ADVISORYVISOR CO., LIMITED.

“You” and “customer” refer to the person using this website or placing an order through our store.

2. Scope of These Terms

These Terms apply to:

• Your use of the Vakoda website
• All offers, product pages, and promotions shown on our website
• Orders placed through our online store
• Customer service, delivery, returns, and after-sales support related to your order

If any specific product page, promotion, shipping policy, returns policy, or warranty policy contains additional terms, those terms will also apply.

If there is any conflict between these Terms and a specific policy shown on our website, the policy that gives the customer clearer or more specific rights will apply.

3. Product Information and Offers

We aim to present all products, prices, specifications, and availability as accurately as possible.

Product information may include:

• Product features and specifications
• Included accessories
• Product images and videos
• Pricing and promotional offers
• Shipping and delivery information
• Warranty or after-sales support details, where applicable

Please note:

• Product images are for illustration purposes only.
• Actual product colour, packaging, or accessories may vary slightly due to screen settings, production updates, or product improvements.
• We may update product information, pricing, promotions, or availability from time to time.

If an offer is subject to a limited period, limited stock, or special conditions, this will be stated on the relevant page.

4. Prices, Taxes, and Fees

All prices shown on our website are displayed in the currency available for your market or selected checkout region.

The total amount shown at checkout is the final amount you pay.

This means:

• Standard shipping costs are included where free shipping is offered
• Applicable taxes are included
• Import duties are included where applicable
• Customs clearance fees are included where applicable
• No hidden delivery-related fees will be charged after checkout

After your order has been placed, you will not need to pay any additional taxes, import duties, customs clearance fees, or delivery-related charges in order to receive your package.

If a shipping carrier or customs office contacts you about an additional delivery-related charge, please contact us at support@vakoda.com before making any payment. We will help review and resolve the issue.

We reserve the right to correct obvious pricing errors, typographical errors, or system errors. If an incorrect price is displayed and your order is affected, we will contact you as soon as possible and offer a reasonable solution, such as confirming the corrected price or cancelling and refunding the order.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected product.

An order is considered accepted once we send you an order confirmation email or begin processing your order.

Before submitting your order, please carefully check:

• Product selected
• Quantity
• Shipping address
• Contact information
• Email address
• Payment details

You are responsible for ensuring that the information provided at checkout is accurate and complete.

We may refuse, cancel, or refund an order if:

• The product is unavailable
• Payment cannot be verified
• The shipping address is incomplete or unsupported
• The order appears to be fraudulent or unauthorised
• There is an obvious pricing, stock, or system error

If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.

6. Payment

Payment is required at the time of checkout.

Available payment methods will be shown during checkout. These may include credit card, debit card, PayPal, or other supported payment options, depending on your region.

We use secure payment processing methods to help protect your transaction information.

You must ensure that:

• You are authorised to use the selected payment method
• The payment details provided are correct
• Sufficient funds or credit are available for the transaction

If payment is declined or cannot be verified, your order may not be processed.

7. Shipping and Delivery

Orders are processed and dispatched within 24 hours after your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

We offer free standard shipping to supported countries and regions.

Delivery details, including estimated delivery times and available destinations, are explained in our Shipping Policy.

Please note:

• Delivery times are estimates
• Tracking information may take some time to update after dispatch
• Delays may occur due to carrier delays, customs checks, public holidays, severe weather, or high shipping volume
• We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer

Risk of loss or damage passes to you once the package has been delivered to the address provided at checkout.

If your package is lost, delayed, or damaged, please contact us at support@vakoda.com and we will assist you with the next steps.

8. Returns, Cancellations, and Refunds

Return and refund requests are handled according to our Returns & Refunds Policy.

To request a return or refund, please contact us at support@vakoda.com with your order number and a clear explanation of the issue.

Depending on the situation, we may ask you to provide:

• Photos or videos of the product
• Photos of the packaging
• A description of the issue
• Proof of purchase
• Tracking information for a returned item

Returned products must be sent back in accordance with the instructions provided by our customer service team.

Refunds, where approved, will be issued to the original payment method where possible.

This section does not limit any mandatory consumer rights that may apply in your country or region.

9. Product Condition and Customer Responsibility

During any return or inspection period, you should handle the product with care.

Products should not be:

• Damaged intentionally or through misuse
• Modified, repaired, or disassembled without authorisation
• Used in a way that is inconsistent with the product instructions
• Returned with missing accessories, manuals, or packaging unless agreed by customer service

If a returned product is damaged, incomplete, or shows signs of misuse beyond normal inspection, this may affect refund eligibility.

10. Product Conformity and Warranty Support

We aim to supply products that match the description provided on our website and meet reasonable expectations for normal use.

If you receive a defective, incorrect, or damaged product, please contact us as soon as possible at support@vakoda.com.

Please include:

• Your order number
• A description of the issue
• Photos or videos showing the problem
• Any relevant packaging or shipping photos

Where appropriate, we may offer:

• Troubleshooting support
• Replacement parts or accessories
• Product replacement
• Repair guidance
• Refund or partial refund, depending on the case

Warranty or after-sales support does not apply if the issue is caused by:

• Misuse or improper handling
• Unauthorised repair or modification
• Accidental damage
• Use outside the product instructions
• Normal wear and tear
• Damage caused by external factors beyond our control

Your statutory rights, where applicable, are not affected.

11. Accuracy of Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name
• Delivery address
• Email address
• Phone number, where required for delivery
• Payment information

We are not responsible for delivery failure, delay, or loss caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order information, please contact us at support@vakoda.com as soon as possible. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

12. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent activity
• Interfere with the website’s security or operation
• Attempt to access systems or data without authorisation
• Copy, scrape, or misuse website content for commercial purposes without permission
• Submit false, misleading, or harmful information
• Use the website in a way that may damage Vakoda, other users, or third parties

We reserve the right to restrict or refuse access to our website if we believe these Terms have been violated.

13. Intellectual Property

All content on the Vakoda website belongs to Vakoda or its content providers, unless otherwise stated.

This includes:

• Text
• Images
• Product photos
• Videos
• Logos
• Graphics
• Page layout
• Product descriptions
• Website design

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

14. Limitation of Liability

We aim to keep our website available, accurate, and secure. However, we cannot guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

To the maximum extent permitted by applicable law, Vakoda is not responsible for:

• Temporary website unavailability
• Minor errors or omissions on the website
• Delays caused by carriers, customs, or external events
• Losses caused by incorrect customer information
• Indirect, incidental, or consequential losses
• Misuse of products or failure to follow product instructions

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.

15. Complaints and Customer Support

If you have a complaint or need help with your order, please contact us at:

support@vakoda.com

To help us resolve your issue quickly, please include:

• Your order number
• Your full name
• A clear description of the issue
• Photos or videos, where relevant

We aim to respond to customer service enquiries as soon as possible. If more time is needed to investigate your issue, we will let you know.

If your complaint is justified, we will offer a reasonable solution, such as repair, replacement, refund, or other appropriate support depending on the situation.

16. Privacy and Personal Data

We handle personal information according to our Privacy Policy.

When you place an order or use our website, we may collect information needed to:

• Process your order
• Arrange delivery
• Provide customer support
• Prevent fraud
• Improve our website and services
• Comply with applicable legal obligations

Please review our Privacy Policy for more information about how your data is collected, used, and protected.

17. Changes to These Terms

We may update these Terms of Use from time to time.

The updated version will be posted on this page. Changes will apply from the date they are published, unless otherwise stated.

The Terms that apply to your order are the Terms available on our website at the time your order is placed.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your country or region provide otherwise.

If a dispute arises, we encourage you to contact us first at support@vakoda.com so we can try to resolve the issue directly and fairly.

Nothing in these Terms limits any mandatory rights you may have under the consumer protection laws of your country or region.

19. Contact Information

For questions about these Terms, your order, shipping, returns, or after-sales support, please contact us at:

Vakoda Customer Support
Email: support@vakoda.com

• Company: GL ADVISORYVISOR CO., LIMITED
• Brand: Vakoda
• Registration number: 751312358
• Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG