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Returns & Refunds Policy

At VAKODA, we want you to be completely satisfied with your purchase. Should you, for any reason, not be satisfied, we offer a simple and straightforward returns process.

Return conditions

  • The product should be returned in the original packaging, if possible, and in its original condition.
  • The return must be registered within 14 days of receiving your order. Once the return is approved, you have a further 7 days to send the product back.
  • The buyer is responsible for the return shipping cost.

1. Register your return

  • Always contact our customer support before sending the product back.
  • Send an email to support@vakoda.com and provide the following:
    • Reason for the return
    • Order number
    • Name and address details as per the order

Important: Do not send the product back before you have received confirmation from us.

2. Packing

  • Pack the product well, preferably in the original packaging.
  • Remove or cover old shipping labels.
  • Ensure the parcel is properly packed and sealed to avoid damage in transit.
  • Include the delivery note in the parcel.
  • Attach the return shipping label visibly on the parcel.

3. Send the return parcel

  • Drop the parcel off at your nearest post office or collection point.
  • Always keep your drop-off receipt until the return is completed.
  • You are responsible for ensuring the parcel reaches us. VAKODA cannot be held liable for parcels that have not been registered correctly or do not reach us.

4. Refund

  • Once we have received and inspected your return, we will refund the purchase amount within 5 working days via the same payment method used for the purchase.
  • If the product shows signs of use or is damaged due to inadequate packaging, we reserve the right to deduct costs for loss in value.

Important tips

  • Handle the product with care and pack carefully to avoid damage.
  • Returns that are not in original condition or are insufficiently packaged may incur additional charges.

If you have any questions about the returns process, please do not hesitate to contact us! We are happy to help.