Privacy Policy

This Privacy Policy explains how Vakoda collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by:

• Company name: GL ADVISORYVISOR CO., LIMITED
• Brand: Vakoda
• Registration number: 751312358
• Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG
• Customer service email: support@vakoda.com

Throughout this Privacy Policy, “Vakoda”, “we”, “us”, and “our” refer to GL ADVISORYVISOR CO., LIMITED.

2. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact customer support, subscribe to marketing messages, or interact with our services.

The information we collect may include:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Payment-related information
• Account information, if you create an account
• Customer support messages
• Product preferences or purchase history
• Device, browser, and usage information
• IP address and approximate location information
• Cookie and tracking information

We only collect information that is necessary to operate our website, process orders, provide customer support, improve our services, and comply with applicable legal requirements.

3. Information You Provide Directly

You may provide personal information to us when you:

• Place an order
• Create or manage an account
• Contact customer service
• Request a return, refund, or warranty support
• Subscribe to email updates or promotional messages
• Submit forms on our website
• Communicate with us by email or other available channels

This information may be used to process your order, arrange delivery, provide support, verify your request, and improve your shopping experience.

4. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, log files, or similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Referring website or advertisement
• Clicks and browsing behaviour
• Shopping cart and checkout activity

This information helps us:

• Improve website performance
• Understand how visitors use our website
• Detect and prevent fraud
• Improve advertising and marketing performance
• Provide a smoother shopping and checkout experience

5. Information from Third Parties

We may receive information from trusted third-party service providers where necessary to operate our business.

These may include:

• Payment processors
• Shipping and logistics providers
• Fraud prevention services
• Advertising and analytics platforms
• Email marketing platforms
• Customer service tools
• Website hosting and technical service providers

We use this information only where it is necessary for order processing, delivery, customer support, website operation, marketing, security, or legal compliance.

6. How We Use Your Information

We may use your personal information for the following purposes:

• To process and confirm your order
• To arrange shipping and delivery
• To send order updates and tracking information
• To provide customer support
• To handle returns, refunds, warranty claims, or complaints
• To process payments securely
• To prevent fraud and unauthorised transactions
• To improve our website, products, and services
• To personalise your shopping experience
• To send marketing emails or promotional messages, where permitted
• To measure advertising performance
• To comply with applicable laws and regulations

We do not use your personal information for purposes that are unrelated to our business or your relationship with Vakoda.

7. Payment Information

Payments are processed through secure third-party payment providers.

We do not directly store your full credit card number or complete payment card details on our own systems.

Payment providers may collect and process payment information in accordance with their own security and privacy practices.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, improve user experience, analyse website traffic, and support advertising and marketing activities.

Cookies may be used to:

• Keep items in your shopping cart
• Remember your preferences
• Improve website speed and performance
• Understand how visitors use our website
• Support secure checkout
• Measure advertising effectiveness
• Show relevant marketing content

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including cart and checkout features.

9. Marketing Communications

If you subscribe to our emails or agree to receive marketing messages, we may send you updates about products, offers, promotions, or website news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@vakoda.com.

Even if you unsubscribe from marketing messages, we may still send you service-related emails, such as order confirmations, shipping updates, refund notices, or customer support replies.

10. When We Share Your Information

We may share your personal information with trusted third parties when necessary to provide our services and operate our business.

This may include:

• Payment providers
• Shipping and delivery companies
• Warehouse or fulfilment partners
• Customer support service providers
• Email and communication platforms
• Website hosting and technical service providers
• Analytics and advertising partners
• Fraud prevention and security providers
• Professional advisers, where necessary
• Authorities or regulators, where required by law

We do not sell your personal information to third parties for their own independent marketing purposes.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend that you review their privacy policies before providing any personal information.

12. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Process and complete orders
• Provide customer support
• Handle returns, refunds, or warranty claims
• Maintain business and transaction records
• Prevent fraud and protect our website
• Comply with legal, tax, accounting, or regulatory obligations

When personal information is no longer needed, we will delete, anonymise, or securely store it in accordance with applicable requirements.

13. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure payment processing
• Access controls
• Data protection procedures
• Fraud monitoring
• Secure website technologies
• Limited access to personal information by authorised personnel

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. You are responsible for keeping your account login details, if any, confidential.

14. International Data Transfers

As Vakoda operates internationally, your personal information may be processed, stored, or accessed in countries or regions outside your country of residence.

When information is transferred internationally, we take reasonable steps to protect it in accordance with applicable privacy and data protection requirements.

This may include working with trusted service providers and using appropriate safeguards where required by law.

15. Your Rights

Depending on your country or region, you may have certain rights regarding your personal information.

These may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request a copy of your personal information
• Opt out of marketing communications

To exercise your rights, please contact us at support@vakoda.com.

We may need to verify your identity before processing certain requests.

16. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children or minors. If you believe that a child has provided personal information to us, please contact us at support@vakoda.com, and we will take appropriate steps to delete the information where required.

17. Fraud Prevention and Security Checks

To protect our customers and our business, we may use personal information to detect, prevent, and respond to fraud, unauthorised transactions, suspicious activity, or misuse of our website.

This may include reviewing order details, payment signals, IP information, delivery details, or other information relevant to transaction security.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, legal requirements, or service providers.

The updated version will be posted on this page. Changes apply from the date they are published, unless otherwise stated.

We recommend that you review this Privacy Policy periodically.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us at:

Vakoda Customer Support
Email: support@vakoda.com

• Company: GL ADVISORYVISOR CO., LIMITED
• Brand: Vakoda
• Registration number: 751312358
• Business address: LAT 1522, 15/F, LUCKY CENTRE, No.265-271 WAN CHAI ROAD, WAN CHAI, HONG KONG