FAQ
1. Where are the headphones shipped from?
We have multiple warehouses worldwide, including locations in Europe and North America. Based on your delivery address and current stock availability, your order will be dispatched from the nearest warehouse. We offer free worldwide shipping, with estimated delivery in 3–15 working days.
2. Can I listen to music without my phone?
Yes. The headphones feature 32GB of built-in storage and support MP3 player mode, allowing you to store and play music directly from the device without needing to connect to your phone.
3. How do bone conduction headphones work if they’re not in my ears?
Bone conduction headphones use vibrations to send sound through your cheekbones to your inner ear, rather than through the ear canal. This allows you to hear your music clearly while keeping your ears open to the sounds around you.
4. Can people nearby hear what I’m listening to?
Sound leakage is minimal during normal use, but at higher volumes, people nearby may hear a small amount of your audio. For greater privacy, we recommend listening at a moderate volume.
5. Are they comfortable for long periods of use?
Yes. These headphones are lightweight and ergonomically designed to sit securely and comfortably without putting pressure on your ears, making them ideal for extended wear.
6. Can I use them underwater for swimming?
That depends on the playback mode. In Bluetooth mode, underwater use is not recommended, as Bluetooth signals do not transmit well through water. In MP3 mode, the headphones are better suited to swimming and other in-water activities.
7. Are they safe for outdoor activities?
Absolutely. The open-ear design helps you stay aware of traffic, people and your surroundings while listening to music or taking calls, making them ideal for running, cycling, hiking and commuting.
8. What is your return process?
If you experience any issues, please contact our customer support team first. If the problem cannot be resolved, we will offer a free replacement or return where applicable. Return addresses are usually arranged within the customer’s country or region, and in some cases, a refund may be issued before the item is returned, depending on the order and after-sales review.